FAQ

Q
A mail sent to the mailing list does not arrive. (The sender is a member of the mailing list)
A

Log in to the Sophia Mailing List Service.
Please check the setting of the corresponding mailing list.

On the "Member Maintenance" screen, The “ROM”-checked members cannot post.
Also, e-mails are not delivered to the “Stop”-checked members.

If it is set correctly, please wait for a while.
Because the mailing list sends e-mail to many people at once, it is designed to send little by little so as not to be judged as junk mail.
Therefore, please be understanding of that some delay may occur.

Q
A mail sent to the mailing list does not arrive. (The sender is NOT a member of the mailing list)
A

Log in to the Sophia Mailing List Service.
Please check the setting of the corresponding mailing list.

On the "Mailing list settings" screen, please check "Mailing List Type" tab.

When "Member-Only" or "E-mail Magazine" is selected as Mailing list type, mails posted from non-member will not be delivered.

If it is set correctly, please wait for a while.
Because the mailing list sends e-mail to many people at once, it is designed to send little by little so as not to be judged as junk mail.
Therefore, please be understanding of that some delay may occur.

Q
I cannot receive e-mails that I sent from myself to the mailing list.
A

If you are using Gmail etc.,this is the specification.
(When multiple mails with the same Message ID exist in the mailbox, the mail of the one that arrives later will be disposed. )

If you are sending from Sophia Mail, please check "Q. A mail sent to the mailing list does not arrive.".

Q
Since I changed my e-mail address,I cannnot receive / post e-mails.
A

If you change your email address, it is necessary to redo the member registration.

Even if you are using Sophia Mail, please register again.

Sophia Mail Address is not automatically linked to the Sophia Mailing List System.

Q
Since I changed my e-mail address, "There is no mailing list that can be managed" is displayed when I login.
A

Sophia Mail Address is not automatically linked to the Sophia Mailing List System.
It seems that administrator authority has disappeared due to the change of e-mail address.

For ML sub-administrator, contact ML administrator, please have them register again and assign administrator privileges.

If you are an ML administrator, please contact ICT Office. We will reassign administrator privileges.