Information

2020.05.22

Password Reissue Information

   Every year, ICT Office reissue hundreds of passwords at the beginning of the semester at the office in Yotsuya Campus.
   However, as you know, campus entry is prohibited by at least 31th May, ICT Office cannot offer counter service as well.

1. Password reissue procedure takes much more time than you expect.
   Password is to protect your personal information, so we ICT Office must identify each applicant carefully.
   Please understand that this process takes much more time than ever before, because the application via private e-mail is very easy to impersonate.
   We provide reminder system on SOPHIA ICT ACCOUNT, which enables you to reissue your password quite fast, but you should register beforehand.

2. How to reissue the password of Sophia ICT Account
   In this circumstance, we accept the application via e-mail.
   Send e-mail to ict-support[at]sophia.ac.jp with information below listed.
   Q1: System Name or feature you want to use, or simply describe what you would like to do.
   Q2: Can you log in to Loyola? (YES / NO) → if NO, go to chapter 4 and reissue Loyola’s password first.
   Q3: Department name
   Q4: Student ID number / Kyoshokuin ID number

3. How to reissue the password of Zoom
   ICT Office can NOT reissue its password.
   Visit https://zoom.us/forgot_password and follow the instruction.
   Zoom will lock your account for about 30 min. when you input wrong password several time.
   We ICT Office can NOT unlock, so you just must wait.

4. How to reissue the password of Loyola
   ICT Office can NOT reissue its password.
   Visit https://www.sophia.ac.jp/eng/info/contactinfo202004.html .

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