FAQ

Q
How to use Sophia Mail?
A

Please refer to the manual 'How to use Sophiamail OWA (Outlook Web App)' on the manual page.

Q
I can not login to Sophia Mail.
A

1.Please make sure your ID and password is correct.
Login ID is your Student ID or Faculty ID. When you are a retiree, your login ID IS Faculty ID + 'R' (ex. 01234564R).

2.Please access to login page from ICT office web site.
Bookmarked or web-searched URL may not work.

Q
How can I know my email address?
A

Please refer to HERE.

Q
How to change my email address?
A

Please refer to HERE.

Q
My mail address has been changed. What do I need to do?
A

If you are a member of a mailing list, please ask the administrator to change the registered email address. Otherwise you won’t be able to send emails to the mailing list.

Please inform your acquaintances that your email address has been changed.
Emails sent to your old email address are automatically transferred to your new email address for the time being.
After the end of the transfer term, emails sent to your old email address is no longer delivered.

Q
Do I need to use Outlook?
A

It is not mandatory, but ICT Office recommends to use Outlook.
If you use mail application other than Outlook, you cannot use ”Organization address list" (Faculty members' email addresses list sorted by department) or share your schedule.

You can download Outlook after login to Office365. Please refer to the 'Using free Office' page.

Q
How to receive Sophia Mail messages by mail applications?
A

Sophia ICT Office recommend to use Outlook to send/receive Sophia Mail.

Please refer to the following manual on the manual page.
- How to Use Outlook 2013 (Windows)
- How to Use Outlook for Mac 2011/2016
-メールソフト設定の手引き(for mail applications other than above: JAPANESE ONLY)

Q
How to send/receive Sophia Mail on Smartphone?
A

Please refer to the manual 'Sophia Mail -Setting Manual for -Smartphone-' on the manual page.

Q
How to transfer messages to other email addresses?
A

ICT Office does not recommend to transfer messages to smartphone or other email service.
Please set up your smartphone to receive Sophia Mail.
If you need to transfer messages, please refer to the following manuals on the  manual page.

- How to Use Outlook 2013 (Windows)
- How to Use Outlook for Mac 2011/2016

Section  '8-2 Forward E-mails from Sophiamail to another E-mail Service'

Q
I have my mail messages forwarded to another email address. I can receive the forwarded messages, but I cannot receive original messages on Sophia Mail.
A

Please switch ON the 'Keep a copy of forwarded messages' checkbox on the forwarding settings screen. Please refer to the manual '01.How_to_use_Sophiamail_OWA' on the manual page for more details.

Q
Is there any limitation for the size of mail message?
A

The limit of sending message (text + embedded file) is 25MB.
The limit of receiving message (text + embedded file) is 25MB.