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User Guide

Reissue Password

Normally, the reissue of Sophia ICT account password is done at the ICT Office after confirming your identity with your faculty/student ID but only those who live abroad or are unable to come to the campus due to physical conditions can apply for password reissue by e-mail.

Please note the following points to reissue your password.

Password reissue procedure takes much more time than you expect.
Password is to protect your personal information, so we must identify each applicant carefully.
Please understand that it will take time to respond to your request, especially since we need to verify your identity carefully.

Please note that Sophia ICT Account can be reissued relatively promptly by setting up a reminder in advance.

Refer to the following pages for details of password reminder.
Register Password Reminder
Reissue password using Password Reminder

Reissue Sophia ICT Account Password

You have registered a password reminder

You can reissue your password by yourself.
Please refer to Reissue Password using Password Reminder for more details.

You have not registered password reminder / you failed to reissue your password with the reminder

We cannot tell your new password via phone or email because we must strictly verify your identity when reissuing a password.

If you can come to the ICT Office

Please come to ICT Office with your ID card.

  Office hours (during class period): Weekdays 9:00 to 11:30 and 12:30 to 17:00

If you don’t bring your ID card, we CANNOT reissue your password.

If you cannot come to the ICT Office

Please mail to ict-support[at]sophia.ac.jp and let us know the following information.

  1. System Name you want to log into or describe what you would like to do.
  2. Log in to Loyola or not
  3. Department name
  4. Student ID number / Faculty ID number

We will send your new password as follows:

<Teachers / Students (Loyola users)>
We will upload your new password to Individual Notice on Loyola.
If you lost your password of Loyola, please reissue it at first.

<Teachers (Not Loyola users) / Researchers>
ICT Office cannot send your new password to your private email address.
We will send your new password to department / institute office or coordinator of the class and ask them to forward it to you.

How to reissue the password of Zoom

ICT Office can NOT reissue its password.
Visit https://zoom.us/forgot_password and follow the instruction.
Zoom will lock the system for 30 minutes after several failed attempts to log in, but the ICT Office CANNOT unlock it, so you will have to wait.

How to reissue the password of Loyola

Please contact the Center for Academic Affairs. ICT Office can NOT reissue its password.
Visit https://www.sophia.ac.jp/eng/info/contactinfo202004.html .