Normally, the reissue of Sophia ICT account password is done at the ICT Office after confirming your identity with your faculty/student ID but only those who live abroad or are unable to come to the campus due to physical condition can apply for password reissue by e-mail.
Please note the following points to reissue your password.
Password reissue procedure takes much more time than you expect.
Password is to protect your personal information, so we must identify each applicant carefully.
Please understand that this process takes much more time than ever before, because the application via private e-mail is very easy to impersonate.
We provide reminder system on SOPHIA ICT ACCOUNT, which enables you to reissue your password quite fast, but you should register beforehand.
Refer to the following pages for details of password reminder.
・Register Password Reminder
・Reissue password using Password Reminder
Reissue Sophia ICT Account Password
You have registered a password reminder
You can reissue your password by yourself.
Please refer to Reissue password using Password Reminder for more details.
You have not registered password reminder / you failed to reissue your password with reminder
We cannot tell / send your new password via phone or email because we must verify your identity carefully.
If you can come to the ICT Office
Please come to ICT Office with your ID card.
Office hours: Weekdays 9:00 to 11:30 and 12:30 to 17:00
If you don’t bring your ID card, we cannot reissue your password.
If you cannot come to the ICT Office
Please mail to ict-support[at]sophia.ac.jp and let us know the following information.
- System Name or feature you want to use, or simply describe what you would like to do.
- Can you log in to Loyola?
- Department name
- Student ID number / Faculty ID number
We will send your new password as follows:
<Teachers / Students (Loyola users)>
We will upload your new password to Individual Notice on Loyola.
If you lost your password of Loyola, please reissue it at first.
<Teachers (Not Loyola users) / Researchers>
ICT Office cannot send your new password to your private email address.
We will send your new password to department / institute office or coordinator of the class and ask them to forward it to you.
How to reissue the password of Zoom
ICT Office can NOT reissue its password.
Visit https://zoom.us/forgot_password and follow the instruction.
Zoom will lock your account for about 30 min. when you input wrong password several time.
We ICT Office can NOT unlock, so you just must wait.
How to reissue the password of Loyola
Please contact Academic Affairs Office. ICT Office can NOT reissue its password.
Visit https://www.sophia.ac.jp/eng/info/contactinfo202004.html .