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User Guide

Reissue Password

Normally, the reissue of Sophia ICT account password is done at the ICT Office after confirming your identity with your faculty/student ID but only those who live abroad or are unable to come to the campus due to physical conditions can apply for password reissue by e-mail.

Please note the following points to reissue your password.

Password reissue procedure takes much more time than you expect.
Password is to protect your personal information, so we must identify each applicant carefully.
Please understand that it will take time to respond to your request, especially since we need to verify your identity carefully.

Please note that Sophia ICT Account has a system that allows you to reissue your password relatively promptly by setting up a reminder in advance.

Refer to the following pages for details of password reminder.
・Register Password Reminder
・Reissue password using Password Reminder

Reissue Sophia ICT Account Password

You have registered a password reminder

You can reissue your password by yourself.
Please refer to Reissue Password using Password Reminder for more details.

You have not registered a password reminder / you failed to reissue your password with the reminder

We cannot inform you of your new password via phone or email because we must strictly verify your identity when reissuing a password.

If you can come to the ICT Office

Please come to the ICT Office with your ID card.

  Office hours (during class period): Weekdays 9:00 to 11:30 and 12:30 to 17:00

If you don’t bring your ID card, we CANNOT reissue your password.

If you cannot come to the ICT Office

Please mail to ict-support[at]sophia.ac.jp and let us know the following information.

  1. System Name you want to log into or describe what you would like to do.
  2. Department name
  3. Student ID number / Faculty ID number
  4. Reason why you cannot come to ICT Office

How to reissue the password of Loyola

From September 7, 2024, Loyola password is merged with Sophia ICT account and ICT Office will reissue the password. Please refer to the above article.