System Failure
Announcement
2024.04.13
Moodle login screen does not appear due to an error

User Guide

VPN(Connect from Off-campus)

With a secured VPN (Virtual Private Network) of Sophia, you can connect your personal computer to the intra-network of Sophia University through the internet and access Database Search offered by the library. The application is unnecessary, and available for everyone who has Sophia ICT account.

Please refer to the manual on Forms/Manuals -> [VPN Service] page.

To connect to the VPN, click the icon below or access this page.

ICT Office replaced VPN system on 30th March 2018.

Conditions of use

  • Connect to the Internet.
  • If the VPN does not work, please check if it works via another browser.
  • Do not use it on a PC in a public place (i.e., Internet cafe).
  • Update OS (Windows Update) and Anti-Virus software to the latest version.
  • You cannot connect to the private network (192.168.0.0/16) via VPN, but you can connect to 10.0.0.0/8 or 172.16.0.0/12 via VPN.

Caution

  • Please update Anti-Virus software and virus definition file to the latest version.
    It rarely happens that you need to restart your PC or update the anti-virus software files manually.
    You cannot connect to the VPN if you don’t update them in about 10 days.

Troubleshooting

This is a workaround when a VPN connection cannot be established.

  1. Change the browser.
    Try connecting with another browser (software for viewing web pages).
    (Browser: Firefox, Google Chrome, Microsoft Edge, Safari)
  2. Log out from the VPN then try again.
    If you can log in to VPN but cannot connect, click “ログアウト” (log out) button on the VPN screen, then log in again.
  3. Reinstall VPN client software.
    Download the troubleshooting tool and uninstall the VPN client according to the manual procedure.
    Please restart PC after uninstalling and try the VPN settings.
    Manual (PDF file)
    Manual for deleting Client Software
    ・Troubleshooting tools
    f5wininfo.zip
  4. Reinstall Network Adapter:
    ① Delete the network adapter icon starting with “_Common_sophia_vpn”
    ② Reinstall Network Adapter
    Press the [Windows] key+[R] key to open [Run]. Enter “devmgmt.msc” and click [OK].
    When [Device Manager] starts, expand the network adapter, right-click the following two and select [Uninstall device].
     WAN Miniport (IP)
     WAN Miniport (PPTP)
    Restart PC. The deleted devices will be reinstalled automatically.

<Reference>
Although it is an external site, please refer to the deletion method shown in ① and ② with the following link.
Reference