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User Guide

VPN（Connect from Off-campus）

With secured VPN (Virtual Private Network) of Sophia, you can connect your personal computer to the intra-network of Sophia University through the internet and access Database Search offered by Library. The application is unnecessary, available for everyone who has Sophia ICT account.

Please refer to the manual in Forms/Manuals -> [VPN Service] page.

To connect to the VPN, click the icon below or access this page.

ICT Office replaced VPN system on 30th March 2018.

Conditions of use

  • Connect to the Internet.
  • If the VPN does not work, please check if it works via another browser.
  • Do not use PC that can be used in general public (i.e. Internet Cafe).
  • Update OS (Windows Update) and Anti-Virus software to the latest version.
  • You cannot connect to the private network (192.168.0.0/16) via VPN, but you can connect to 10.0.0.0/8 or 172.16.0.0/12 via VPN.

Caution

  • Please be sure to update Anti-Virus software and virus definition file to the latest version.
    It rarely happens that you need to restart your PC or you need to update the anti-virus software files manually.
    You cannot connect to the VPN if you didn’t update them in about 10 days.

Troubleshooting

This is a workaround when a VPN connection cannot be established.

  1. Change the browser
    Try to connect with another browser (software for browsing web pages).
    (Browser: Firefox, Google Chrome, Internet Explorer, Edge, Safari)
  2. Reinstall VPN client software
    Download the troubleshooting tool and uninstall the VPN client according to the manual procedure.
    Please restart PC after uninstalling and try the VPN settings.
    Manual (PDF file)
    Manual for deleting Client Software
    ・Troubleshooting tools
    f5wininfo.zip
  3. Reinstall Network Adapter:
    ① Delete the network adapter icon starting with “_Common_sophia_vpn”
    ② Reinstall Network Adapter
    Press the [Windows]key＋[R] key to open [Run]. Enter “devmgmt.msc” and click [OK].
    When [Device Manager] starts, expand the network adapter, right-click the following two and select [Uninstall device].
    　WAN Miniport(IP)
    　WAN Miniport(PPTP)
    Restart PC. The deleted devices will be reinstalled automatically.

＜Reference＞
Although it is an external site, please refer to the deletion method shown in ① and ② with the following link.
Reference