User Guide

Reissue password using Password Reminder

When you registered the Password Reminder, you can reissue your password by yourself.

  • In case of password forgetting, an e-mail is sent to your registered e-mail address to change your password.
  • Please make sure not to reject e-mails sent from “” address beforehand.
  • If you reissue password by this process, the password for Sophia ICT account (Sophia Mail, Moodle etc.) will be change.
  1. Access to the Sophia Integrated Database System and click [Forgot your password?].
  2. Enter your [User ID] and [Birthday] then click [send].
  3. Click [back].
  4. When the information is entered correctly, you will receive the reminder e-mail to your registered e-mail address. Click URL written in the e-mail.
    * Please note that the URL written in the Reminder e-mail has expiration time.
  5. Enter [User ID] and click [confirm].
  6. Enter [Answer] and click [confirm].
    *Please enter the exact word you registered for the answer(including one-byte or two-byte, lowercase or uppercase characters).
  7. Enter [New Password] [Confirm New Password] , then click [save].
    *You cannot use copy&paste in 【Confirm New password】area. Please use the keyboard.
  8. If error messages appears, please enter the correct values.
  9. If your password has been changed successfully, the screen below will appear.
    *Please wait for about 10 minutes until the new password become effective to Sophia Mail.